Privacy Policy

1 Introduction & Role

Shram Sarathi Network (श्रम सारथी नेटवर्क) ("Platform", "we", "us", or "our") operates as a technology-enabled digital intermediary connecting customers with independent service providers (Labour, Skilled Workers, Drivers, Contractors, and Transport operators).

This Privacy Policy explains how personal and service-related information is collected, processed, and protected in compliance with applicable Indian information technology regulations and data privacy principles.

2 Information We Collect

We may collect information under the following categories:

• Website Inquiry Information: Name, mobile number, email, city/locality, selected service category, work shift/duration, and project details provided when submitting an inquiry form.
• Service Provider Verification Data: Identity credentials (such as Aadhaar/PAN where applicable), skill verification, commercial driving license, and vehicle registration records for onboarding.
• Digital Records & Communication: Telephony (IVR / MyOperator) records, WhatsApp customer service interactions, and support ticket history for service facilitation, quality assurance, and dispute resolution.
• Technical & Device Data: IP address, browser type, operating system, and general location details for platform security and fraudulent request prevention.

3 How We Use Your Information

The information collected is used strictly for legitimate business and facilitation purposes:

• Connecting customers with relevant, available, and verified local service providers.
• Routing website inquiries to our support desk, CRM, and customer-care telephony workflows.
• Verifying provider credentials and maintaining safe, trusted community standards.
• Providing transactional confirmations, WhatsApp notifications, and customer support.
• Preventing spam, abuse, fraudulent bookings, and identity misuse.
• Complying with statutory compliance requirements under Indian law.

4 Data Sharing & Disclosure

We do not sell, rent, or trade your personal information to third-party advertisers. Information is only shared under the following limited circumstances:

• With Independent Service Providers / Customers: Relevant contact and location details are shared to coordinate accepted bookings and service facilitation.
• With Service Partners: Trusted infrastructure partners such as SMS gateways, MyOperator telephony IVR, and cloud database providers under strict confidentiality agreements.
• For Legal & Compliance Reasons: When requested by authorized law enforcement authorities or court orders pursuant to Indian laws.

5 Data Security & Retention

We implement reasonable technical, operational, and administrative safeguards to protect your personal information against unauthorized access, loss, or misuse. Data is retained only for as long as necessary to fulfill service facilitation, auditing, and legal recordkeeping requirements.

6 User Rights & Choices

You have the right to review, update, or request the correction of your personal information held in our records. You may also contact our support team to opt out of non-essential promotional messages or request information deletion, subject to statutory recordkeeping requirements.

7 Account & Data Deletion

In compliance with Google Play Store User Data policies, users can request the permanent deletion of their account and all associated personal data at any time:

• In-App Deletion: Open the Shram Sarathi mobile app, navigate to Profile → Delete Account (खाता हटाएं), and confirm your request.
• Web Deletion Portal: You may also request deletion online through our dedicated web portal: Request Account & Data Deletion Online .

Upon receiving your request, personal identifying data (name, phone, address, KYC documents, vehicle details) will be permanently deleted or anonymized within 48 hours, except where required for statutory accounting and legal compliance.

Grievance Redressal & Privacy Inquiries

For privacy-related questions, data update requests, or grievance redressal, please contact our designated support channel:

Office: Sultanpur, Uttar Pradesh, India