Shipping & Delivery Policy

1 Nature of Service Delivery

Shram Sarathi Network (श्रम सारथी नेटवर्क) operates as a technology platform and digital intermediary connecting customers with independent blue-collar workers (Labour / मजदूर, Skilled Karigars / कारीगर, Commercial Drivers / चालक, and Contractors / ठेकेदार).

No physical merchandise or tangible goods are shipped via courier or post. All platform interactions, booking facilitation, and digital invoices are delivered electronically, followed by on-site physical service execution by verified workers.

2 Digital Delivery Timeline

Upon successful booking and payment of any applicable platform facilitation or advance fee:

• Instant Digital Confirmation: Booking receipt and reference ID are generated instantly on-screen upon payment verification.
• SMS / Notification Delivery: Booking acknowledgment with service partner details is sent within 15 to 30 minutes via SMS, in-app notification, or official WhatsApp.
• Digital Invoice / Receipt: Downloadable electronic GST/commercial invoice is immediately accessible under the customer's account dashboard.

3 On-Site Physical Service Delivery

The physical performance of the requested service (e.g. construction labor, electrical wiring, plumbing, passenger/goods transport, masonry work) is fulfilled directly at the customer's designated site or location:

• Immediate / On-Demand Bookings: The assigned service provider is dispatched to reach the customer site within 45 to 90 minutes (subject to distance and local traffic conditions).
• Scheduled / Advance Bookings: The service provider arrives at the customer's site punctually on the scheduled date and time slot selected during checkout.
• Contractor Projects: Project deployment timelines and milestones are executed strictly as agreed in the Digital Work Agreement.

4 Delivery Charges & Pricing

Because Shram Sarathi Network facilitates local services and digital matching, there are no courier or shipping charges applicable. Any platform facilitation fee, advance token, or transport distance charge (per km) is clearly displayed to the customer prior to payment and confirmation.

5 Delayed Service or Non-Arrival

If an assigned service provider fails to arrive at the scheduled location within the committed window due to unforeseen circumstances:

• The customer can request an immediate replacement service provider through our platform.
• If replacement is not viable, any advance platform fee charged for the unfilled booking will be fully refunded to the original payment source within 5 to 7 working days in accordance with our Refund Policy.

Questions Regarding Service Delivery?

Our customer helpline and dispatch monitoring team is active 6 days a week to track service fulfillment.