Refund & Cancellation Policy

1 Scope & Applicability

This Refund & Cancellation Policy applies to applicable paid bookings, platform/facilitation transactions, and other chargeable services provided through the Shram Sarathi Network (श्रम सारथी नेटवर्क) website and mobile application.

2 General Policy

Refund eligibility depends on the applicable booking/transaction terms and the specific stage at which the cancellation occurs. Shram Sarathi Network acts as a digital intermediary facilitating services with reasonable care.

3 Website Inquiry

Submission of a general website inquiry does not ordinarily constitute a paid booking. An inquiry itself is a request for contact/service discovery and does not create any refund entitlement or financial claim.

4 Cancellation Before Service Start

Where cancellation is permitted before the service has started, any applicable refund will be determined according to the cancellation conditions displayed for that particular service category or transaction at the time of booking.

5 Service Start — No Refund

ONCE THE SERVICE HAS STARTED, NO REFUND SHALL BE PROVIDED.

After commencement of the service, any amount paid or chargeable for that service shall be treated as non-refundable, subject only to any refund that may be mandatorily required under non-waivable provisions of applicable Indian law.

6 Customer Cancellation After Service Start

If the customer cancels, stops, leaves, or otherwise discontinues the service after the service has commenced, NO REFUND SHALL BE MADE for the applicable booking/service amount, subject to any non-waivable legal rights.

7 Provider Non-Acceptance

Where a booking amount has actually been charged but the service request is not accepted by any available service provider, any eligible refund will be processed promptly according to the applicable transaction rules.

8 Provider Cancellation Before Service Start

If an accepted provider cancels before the service has commenced, the matter may be reviewed under the applicable booking terms and any eligible refund will be processed accordingly, or an alternative provider will be facilitated.

9 Duplicate / Technical Payment

If a payment is debited more than once for the same transaction due to a banking network glitch, payment gateway timeout, or technical issue, the verified duplicate amount will be eligible for a full refund back to the source account.

10 Refund Processing & Platform Wallet Credit

Approved refunds, dispute resolutions, and approved cancellation adjustments are credited directly to the user's platform digital wallet (Wallet) via the Admin Panel. Users may utilize the wallet balance for future bookings or request withdrawal to their linked bank account / UPI in accordance with platform settlement guidelines. Technical payment duplicates are refunded directly to the original source banking account within 5 to 7 business days.

11 Non-Refundable Amounts

Any clearly disclosed non-refundable platform booking fee or facilitation charge, where legally permissible, will not be refunded once service coordination has successfully taken place.

12 Fraudulent or Unauthorized Transactions

Transactions suspected of fraud, chargeback manipulation, misuse, or violation of platform terms may be investigated before any refund or wallet credit is processed, and may be reported to competent law enforcement authorities.

Need Refund or Cancellation Assistance?

For refund or cancellation assistance, users should contact Customer Support through our dedicated IVR helpline, WhatsApp desk, or official support email.